NYC Dept. of Ed.
 
The New York City Department of Education Home Page
The Division of Instructional and Information Technology (DIIT) The New York City Department of Education Home Page
Wednesday, February 10, 2010
Help Desk Phone: (718) 935-5100

 New to Self Support?
 Please click here for our step by step guide.

Please note that while the Self-Support Magic ID may be similar to your DOE issued email account, it cannot be used to access your email account.

Forgot your Email User ID or Password?
  Magic ID:
 
 

Welcome to the DIIT Self-Support Website. This website can be used to submit or view the following:

* Helpdesk Incidents
* Request for Services (RFS) to PMO - Internal Use Only
* Asset Inventory Reports

You must have the proper authority to access these specific areas in order to submit/view information. If you do not know your login ID for self-support, click the hyperlink 'Forgot Magic ID?', or alternatively you can call the helpdesk to receive your login ID.
 
The helpdesk can be reached at (718) 935-5100, and for your convenience we have also created this self support function at this website. This application will allow you to submit an incident via the web and ensure that we capture your relevant information if you do not have immediate access to a telephone. 
This site is optimized for: Internet Explorer (IE) 5.0 or greater | FireFox 1.0.6 or greater |(Mac OS) Safari 2.0 or greater

Click here to send feedback about this self-support web application.

© 2009 The New York City Department of Education  (39) 
NYC Government Website